Refund Policy

Refund Policy

Exchange/Cancelation Policy

Designer Home Comfort, LLC (dba SL Recliners and SLrecliners.com) does not accept the return of any custom ordered product.* Some products require special ordering from manufacturers in colors and finishes our customers choose themselves. Due to the very specific and special-order nature of these products we are unable to accept exchanges or cancellations for these items.
It is very important to double check the size and colors needed prior to order. If color is very important to your order, we highly recommend ordering samples prior to placing your order. Because leather is a natural product, some variation in grain pattern and wrinkling is expected. This is not considered a defect and cannot be returned, exchanged, or replaced.
Designer Home Comfort reserves the right to refuse any return, exchange, or cancellation for any reason.

EXCHANGES

 You may exchange non-custom products (in stock items) for any in stock item. Additional pickup/delivery fees will apply. Restocking fee of 25% will apply to all exchanges. Shipping is non-refundable/creditable.

RETURNS 

All custom products (US or Norway) are non-refundable and non-exchangeable. Returned items are subject to a restocking fee of up to 25%. Return shipping fee will apply. Shipping is non-refundable.

CANCELLATIONS

All orders that are canceled prior to being entered into production or shipping will be refunded less 10% plus a processing fee.

CHARGEBACKS - ZERO TOLERANCE

Any attempt to reverse a credit card charge, before or after the delivery of the order will result in the cancelation of the order. The chargeback will be contested, and the person/company on the billing information will be sent to a collection’s agency. In some cases, the person/company on the billing information will be sent to claims court in the locality of that person/company's billing address.
"Friendly Fraud" is theft and will be treated as such. After a chargeback, our company will no longer work with you on the existing order or any future orders. Please email us if you would like to cancel or change your order. Support@designerhomecomfort.com

*Any product defects will be covered under “Warranty Information”.

WARRANTY INFORMATION

All of our products have a "no hassle" guarantee. That means any product purchased from SL Recliners has the full support of each manufacturer and their associated product warranties. We are an authorized dealer for each of our manufacturers' products and in most cases have had long term relationships with them. Our suppliers value our business and work with us on your behalf to satisfy any warranty claims should they ever arise. Please call us at (678) 682-3363 to file a warranty claim or email us at Support@designerhomecomfort.com