Terms of service
SL Recliners & SLrecliners.com is owned and operated by Designer Home Comfort, LLC (Roswell, GA) a Factory Authorized Ekornes & Stressless Retailer
Delivery & Shipping
Delivery Options
White Glove Delivery - (Add 2 to 4 Weeks ETA)
Our white glove delivery is available for all items. It is done by our in-house delivery team. This option includes: pre-assembling the items prior to shipping, call ahead scheduling, the set up inside of your home, and removal of all debris and boxes.
COVID-19 Updates
COVID-19 Update to Shipping
We are offering Contactless Delivery, we will reach out to you via phone to confirm your shipping preferences.
If you want an item quickly, please check out our inventory in the "Quick Shipping" section.
Delivery ETAs
Outlined are estimated delivery times based on "normal" shipping scenarios for each product.
- In-Stock (Quick Shipping) Items: 1 to 4 weeks
- Stressless Recliners (Stocked): 5 to 7 weeks
- Stressless Sofas: 16 to 20 weeks
- Custom Stressless Recliners: 20+ weeks
You Can Always Call or Email Us with Questions or Concerns! 678-682-3363 (11:00 - 6:00 EST) SLrecliners@gmail.com (24/7)
More Information Regarding Delivery
What Is Included in Residential White Glove Delivery?
Residential White Glove Delivery includes all pre-assembly of the furniture, safe & insured transportation of the furniture, in-home set up of the furniture, removal of any debris (cardboard, protective plastics, foam, etc) from your home.
What Else Should I Know to Prepare For My Delivery?
Removal or rearrangement of preexisting furniture is not allowed by our delivery team. The area for the "in-home setup" should be prepared for our delivery team ahead of the delivery. Please call us before the delivery date if you think this may be an issue. If there are any unusual layouts or obstacles in your home, such as, narrow door ways, narrow hallways, non first floor deliveries, elevators, scheduling, security arrangements or anything else not mentioned here that could make delivery more difficult, please call and let us know as soon as possible. Most of these difficulties can be eased with preparation.
What is in the Fine Print?
Products shipped from overseas can be held at port for inspection and could delay the shipment up to 2 weeks. While this is uncommon, it is something we cannot control. The estimated delivery times do not guarantee your items will be delivered in that time frame, however, we will notify you if a delay is inevitable. Delivery of larger items (Ex: Recliners, Sofas, Sectionals etc) will be done via Residential White Glove Delivery. The lead time will vary depending on your proximity to our showroom (Atlanta, GA). A driver will call you on a phone number provided to schedule delivery when your item leaves our showroom. You can call us or email at anytime for an update on your order at slrecliners@gmail.com or 678-682-3363. We are here to help you! If you have a concern or question, just give us a call and one of our Stressless experts will be happy to assist you.
Damaged Freight or Shipment
In the highly unlikely event that freight is damaged, our customers should do the following:
- Inspect the carton, packaging, box, and shipping materials. Note any damage that may appear and take pictures if possible.
- Open the package and inspect the product you ordered for damage. Do a thorough investigation of the products you ordered and note any damage that could have occurred during shipment. Take pictures if possible. It is the customer's responsibility to ensure damage did not occur upon delivery. If you need to sign for the package or delivery, have the driver note that the item was damaged.
- Contact us by calling us. If we are unable to answer your call, please send us an email at SLRecliners@gmail.com and explain the damage you saw on the delivery. Please do this within 24 hours to avoid any issues with reporting a delivery claim.
- We will assist you with a freight damage claim, refund, and reordering of your product.
Warranty Information
All of our products have a "no hassle" guarantee. That means any product purchased from SL Recliners has the full support of each manufacturer and their associated product warranties. We are an authorized dealer for each of our manufacturers' products and in most cases have had long term relationships with them. Our suppliers value our business and work with us on your behalf to satisfy any warranty claims should they ever arise. Please call us at (678) 682-3363 to file a warranty claim or email us at Support@designerhomecomfort.com
Exchange/Cancelation Policy
Designer Home Comfort, LLC (dba SL Recliners and SLrecliners.com) does not accept the return of any custom ordered product.
* Some products require special ordering from manufacturers in colors and finishes our customers choose themselves. Due to the very specific and special-order nature of these products we are unable to accept exchanges or cancellations for these items.
It is very important to double check the size and colors needed prior to order. If color is very important to your order, we highly recommend ordering samples prior to placing your order. Because leather is a natural product, some variation in grain pattern and wrinkling is expected. This is not considered a defect and cannot be returned, exchanged, or replaced.
Designer Home Comfort reserves the right to refuse any return, exchange, or cancellation for any reason.
EXCHANGES:
You may exchange non-custom products (in stock items) for any in stock item. Additional pickup/delivery fees will apply. Restocking fee of 25% will apply to all exchanges. Shipping is non-refundable/creditable.
RETURNS:
All custom products (US or Norway) are non-refundable and non-exchangeable. Returned items are subject to a restocking fee of up to 25%. Return shipping fee will apply. Shipping is non-refundable.
CANCELLATIONS:
All orders that are canceled prior to being entered into production or shipping will be refunded less 10% plus a processing fee.
CHARGEBACKS - ZERO TOLERANCE:
Any attempt to reverse a credit card charge, before or after the delivery of the order will result in the cancelation of the order. The chargeback will be contested, and the person/company on the billing information will be sent to a collection’s agency.
In some cases, the person/company on the billing information will be sent to claims court in the locality of that person/company's billing address. "Friendly Fraud" is theft and will be treated as such.
After a chargeback, our company will no longer work with you on the existing order or any future orders.
Please email us if you would like to cancel or change your order. Support@designerhomecomfort.com
*Any product defects will be covered under “Warranty Information”.
Warranty Information
All of our products have a "no hassle" guarantee. That means any product purchased from SL Recliners has the full support of each manufacturer and their associated product warranties. We are an authorized dealer for each of our manufacturers' products and in most cases have had long term relationships with them. Our suppliers value our business and work with us on your behalf to satisfy any warranty claims should they ever arise. Please call us at (678) 682-3363 to file a warranty claim or email us at Support@designerhomecomfort.com
Typographic Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, SL Recliners shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. SL Recliners shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, SL Recliners shall immediately issue a credit to your credit card account in the amount of the incorrect price
Sales Tax
Designer Home Comfort, LLC (SL Recliners dba) operates in the state of Georgia. Our store collects sales tax on purchases made through our store for this state. We automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Georgia. Your order will reflect this tax in the checkout. Designer Home Comfort does not collect sales tax on out of state orders. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes according to your state laws regarding purchases made out of state.
Privacy Policy of SL Recliners (Designer Home Comfort, LLC)
Designer Home Comfort, LLC operates the SL Recliners (slrecliners.com) website, which provides online retail furniture.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the SL Recliners website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Website URL, unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive.
Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at slrecliners@gmail.com