Shipping policy
Delivery Options
White Glove Delivery - (Add 2 to 4 Weeks ETA)
Our white glove delivery is available for all items. It is done by our in-house delivery team. This option includes: pre-assembling the items prior to shipping, call ahead scheduling, the set up inside of your home, and removal of all debris and boxes.
COVID-19 Updates
COVID-19 Update to Shipping
We are offering Contactless Delivery, we will reach out to you via phone to confirm your shipping preferences.
If you want an item quickly, please check out our inventory in the "Quick Shipping" section.
Delivery ETAs
Outlined are estimated delivery times based on "normal" shipping scenarios for each product.
- In-Stock (Quick Shipping) Items: 1 to 4 weeks
- Stressless Recliners (NJ Stocked): 4 to 6 weeks
- Stressless Sofas: 16 to 20 weeks
- Custom Stressless Recliners: 16 to 20 weeks
You Can Always Call or Email Us with Questions or Concerns! 678-682-3363 (11:00 - 6:00 EST) SLrecliners@gmail.com (24/7)
More Information Regarding Delivery
What Is Included in Residential White Glove Delivery?
Residential White Glove Delivery includes all pre-assembly of the furniture, safe & insured transportation of the furniture, in-home set up of the furniture, removal of any debris (cardboard, protective plastics, foam, etc) from your home.
What Else Should I Know to Prepare For My Delivery?
Removal or rearrangement of preexisting furniture is not allowed by our delivery team. The area for the "in-home setup" should be prepared for our delivery team ahead of the delivery. Please call us before the delivery date if you think this may be an issue. If there are any unusual layouts or obstacles in your home, such as, narrow door ways, narrow hallways, non first floor deliveries, elevators, scheduling, security arrangements or anything else not mentioned here that could make delivery more difficult, please call and let us know as soon as possible. Most of these difficulties can be eased with preparation.
What is in the Fine Print?
Products shipped from overseas can be held at port for inspection and could delay the shipment up to 2 weeks. While this is uncommon, it is something we cannot control. The estimated delivery times do not guarantee your items will be delivered in that time frame, however, we will notify you if a delay is inevitable. Delivery of larger items (Ex: Recliners, Sofas, Sectionals etc) will be done via Residential White Glove Delivery. The lead time will vary depending on your proximity to our showroom (Atlanta, GA). A driver will call you on a phone number provided to schedule delivery when your item leaves our showroom. You can call us or email at anytime for an update on your order at slrecliners@gmail.com or 678-682-3363. We are here to help you! If you have a concern or question, just give us a call and one of our Stressless experts will be happy to assist you.
Damaged Freight or Shipment
In the highly unlikely event that freight is damaged, our customers should do the following:
- Inspect the carton, packaging, box, and shipping materials. Note any damage that may appear and take pictures if possible.
- Open the package and inspect the product you ordered for damage. Do a thorough investigation of the products you ordered and note any damage that could have occurred during shipment. Take pictures if possible. It is the customer's responsibility to ensure damage did not occur upon delivery. If you need to sign for the package or delivery, have the driver note that the item was damaged.
- Contact us by calling us. If we are unable to answer your call, please send us an email at SLRecliners@gmail.com and explain the damage you saw on the delivery. Please do this within 24 hours to avoid any issues with reporting a delivery claim.
- We will assist you with a freight damage claim, refund, and reordering of your product.